Refund Policy

Returns

Please Note: We cannot accept returns of personalised goods unless they are faulty. Personalised goods are those that have been finished specially for you, with a name, number, or initial, meaning we can't resell the item to anyone else. 

Faulty Items & Your Legal Rights

If you believe your item has developed a manufacturing fault over time, please email us on hello@thepatternstudio.co.uk along with an image of the fault. We will then replace the item, free of charge, as quickly as possible. You won't need to send the item itself back to us.

Whether exercising your legal right to cancel or are returning goods under our Returns Policy, goods which are made to your unique specification or that are personalised for you, such as, but not limited to, items bearing your name, initials, logo or other personal information, or products sealed for health protection, or hygiene purposes once you have unsealed them are not eligible for a return/refund unless faulty.

If your contract with us is as a consumer, you have certain statutory rights in relation to goods that are faulty or not as described. We are under a legal duty to supply goods that are in conformity with our contract with you. These legal rights are not affected by your right of return and refund in this policy or anything else in our general Terms of Sale. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.

If you are a consumer, you have a legal right to change your mind and cancel a contract under the Consumer Contracts Regulations 2013 within the period ending 14 days after the day on which you receive the goods from us. As Omnitau's standard returns policy goes beyond your legal rights, these rights, while remaining in effect, are effectively superseded by our policy.